Effective date: August 7, 2026
built welcomes customer-service messages about merchandise, orders, tracking, cancellations, refunds, account concerns, and use of the storefront.
Preparing your message
For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.
Customer-service details
Brand / merchant: built
Email: Support@buiran.shop
Phone: 862-473-9100
Physical address: 48 Post Ln, Riverdale, New Jersey, 07457, United States
Hours and response timing
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.
Other store requests
Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@buiran.shop. You may also contact us about accessibility or another issue using the same verified details.
Purchase lifecycle reference — Support route
The sections identify the rule that applies before checkout, during fulfillment, and after receipt. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to built and its selection of retail merchandise identified on current store item pages.
Merchant contact information
built
Email: Support@buiran.shop
Phone: 862-473-9100
Physical address: 48 Post Ln, Riverdale, New Jersey, 07457, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).